- you can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or
- where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customised specifically for you